FAQs & Refund Policy

Terms and Support

Frequently Asked Questions (FAQs)

General Questions

What is Zenvize?
Zenvize is an AI-powered trading and finance education platform offering advanced tools, courses, and resources to help traders make data-driven decisions.

What does Zenvize offer?
– Pro Probability Calculator – Analyzes strategy success rates based on past market data.
– Educational Content – Courses, e-books, and insights on trading and finance.
– Position Size Calculator – Helps traders manage risk effectively.
– Premium Subscription – Grants access to advanced trading tools and insights.

Pro Probability Calculator

How does it work?
The tool analyzes the last 100 candles of any given symbol to determine the probability of a strategy being successful.

Is there a free trial?
Yes, you receive 3 free credits to test the tool.

What does the premium plan include?
The $99/month plan provides 500 credits for strategy analysis.

Payments & Subscription

What payment methods do you accept?
We accept credit/debit cards, PayPal, and cryptocurrency.

Is my payment secure?
Yes, all transactions are encrypted and processed through trusted payment gateways.

Will my subscription renew automatically?
Yes, subscriptions are automatically renewed unless canceled before the next billing cycle.

Refund Policy

Do you offer refunds?
Yes, we provide a 7-day money-back guarantee for first-time subscription purchases.

What is non-refundable?
– Used credits
– Digital products such as e-books and courses
– Subscription renewals (please cancel before renewal to avoid charges)

How do I request a refund?
To request a refund, email us at support@zenvize.com within 7 days of purchase.